We believe that a well-considered garden—like any meaningful space—deserves thoughtful care. Because each piece at Naomi’s Secret Garden is intentionally curated and shipped directly from our trusted suppliers, returns and refunds are handled with the same care and clarity.

By placing an order with Naomi’s Secret Garden, you agree to the policy below.

Before an Order Ships

If you need to cancel an order, please contact us as soon as possible.

• Orders may be canceled before shipment, provided the supplier has not begun processing.

• Some items cannot be canceled once preparation has started.

• If cancellation is approved, a full refund will be issued.
  Once an order has shipped, it must follow the return process outlined below.

Damaged or Defective Items

We ask that you inspect your order promptly upon delivery.

• Any damage, defect, missing item, or incorrect product must be reported within 10 days of delivery.

• Clear photo or video documentation is required so we can assess the issue.

• Claims submitted after this period may not be eligible for review.
  If your claim is approved:

• You may choose a replacement or refund, depending on availability.

• If a return is required, a prepaid return label will be provided for damaged or defective items.

Returns for Non-Defective Items

Because our collection is fulfilled by multiple suppliers, acceptance of non-defective (“change-of-mind”) returns varies by product.
When accepted:

• Return requests must be submitted within 30 days of delivery.

• Return authorization is required before any item is sent back.

• Customers are responsible for return shipping costs.

• A restocking and repacking fee of up to 35% of the item price may apply.
  Returns sent without authorization cannot be accepted.

Items Not Eligible for Return

Some pieces are final sale and cannot be returned, including:

• Clearance or final-sale items

• Personalized or custom products

• Items clearly marked as non-returnable on the product page

• Certain seasonal or supplier-restricted items
  We encourage reviewing product details carefully before purchasing.

Refund Timing

• Approved refunds are issued to the original payment method.

• Once a return is confirmed as in transit or received (depending on supplier requirements), refunds are typically processed within 3 business days.

• Shipping fees are non-refundable unless the return is due to damage or supplier error.

Shipping & Delivery Concerns

If your order experiences a delay, tracking issue, or arrives damaged in transit, please reach out. We work directly with our suppliers and shipping partners to resolve delivery issues thoughtfully and efficiently.

A Note on Exceptional Circumstances

During holidays, severe weather, or other unforeseen events, processing or transit times may be extended. We appreciate your patience and will always communicate openly as we work toward a resolution.

Policy Updates

Naomi’s Secret Garden may update this policy from time to time. The most current version will always be published on our website and applies immediately upon posting.

Need Assistance?

Our team is here to help. Please contact us through our Contact Us page with any questions about your order.

Returns & Refunds FAQ

How long do I have to report a damaged item?
Damage or defects must be reported within 10 days of delivery, with photos or video.

Can I return an item if I change my mind?
Some non-defective returns are accepted, depending on the supplier. Requests must be made within 30 days, and return authorization is required.

Do you charge restocking fees?
In some cases, a restocking and repacking fee of up to 35% may apply for non-defective returns.

Who pays for return shipping?
For damaged or defective items, return shipping is covered. For non-defective returns, customers are responsible for return shipping costs.

How long does it take to receive a refund?
Once approved and confirmed, refunds are typically processed within 3 business days.

Are any items final sale?
Yes. Clearance, custom, and select supplier-restricted items are not eligible for return.